Terms of service

This Return & Refund Policy (the “Policy”) is part of the overall terms governing your access to and use of Supreem Super Foods’ services, including our website, store, and related offerings (collectively, the “Services”). By engaging with our Services, you agree to the terms of this Policy.

Supreem Super Foods aims to provide products of high quality and satisfaction. If you have any concerns regarding your order, we encourage you to contact us promptly at supreemsuperfoods2023@gmail.com so that we may review the matter and respond appropriately.

SECTION 1 – RETURN REQUESTS

All requests for returns or refunds must be submitted via email to supreemsuperfoods2023@gmail.com within a reasonable time from delivery. We may require additional information or photographic evidence to process your request.

Return approvals are issued at our sole discretion, and we reserve the right to decline any return that does not comply with our internal policies or product handling standards.

We do not accept unauthorized returns. Any item returned to us without prior written approval may not be processed.

SECTION 2 – ELIGIBILITY AND CONDITIONS

To be considered for a return, the product must be:

  • Unused and unopened,

  • In the same condition as received,

  • In original packaging, with all safety seals intact,

  • Accompanied by valid proof of purchase.

Products that are perishable, intimate, custom-made, or designated as final sale may not be eligible for return or refund. We reserve the right to classify any item as non-returnable.

SECTION 3 – REFUNDS

Approved refunds will be processed to the original method of payment within a reasonable period after inspection and approval. The timing of refund credits may vary depending on your payment provider.

Refunds may be partial or denied if the returned product does not meet our inspection standards. Shipping fees, if any, are non-refundable.

If more than 15 business days have passed since a confirmed return approval and you have not received your refund, please contact us at supreemsuperfoods2023@gmail.com.

SECTION 4 – DAMAGED OR INCORRECT PRODUCTS

If your item arrives damaged, defective, or incorrect, you must notify us immediately with photographic evidence and order details. We will investigate and determine the most appropriate resolution, which may include a replacement, credit, or refund — entirely at our discretion.

SECTION 5 – EXCHANGES

We do not offer direct exchanges at this time. If you would like a different product, please contact us to initiate a return (if eligible) and place a new order separately.

SECTION 6 – INTERNATIONAL ORDERS & LOCAL REGULATIONS

Supreem Super Foods operates from India. Our return and refund practices are governed by the applicable laws of India. Additional rights may apply depending on your jurisdiction and local consumer protection laws.

SECTION 7 – MODIFICATION OF POLICY

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting to our website. Your continued use of our Services constitutes acceptance of the revised policy.

CONTACT US
Supreem Super Foods
📧 supreemsuperfoods2023@gmail.com